Terms & Conditions

In order to subscribe you must register for an account and provide certain information as prompted by the registration form (our Customer Care policy sets out the terms on which we process any personal data we collect from you, or that you provide to us).

By subscribing to Eco Box you represent and warrant that:

1.1 you are aged 18 or over and able to form a legally binding contract;

1.2 all required registration information submitted is complete and accurate;

1.3 you will maintain the accuracy of all required registration information provided;

1.4 you will maintain the confidentiality of your account;


1.5 you will immediately notify us of any unauthorised use, or suspected unauthorised use of the account or any other breach of security; and


1.6 you will be solely responsible for all activity that occurs under your account.


 

2.1 Submission of your order constitutes an offer to purchase a subscription box from Eco Box. All orders are subject to acceptance by Eco Box. We are not obliged to accept your order and may refuse any order at our discretion.

2.2 The subscription box plan from Eco Box consists of an initial charge followed by recurring payments. By entering into this agreement you acknowledge that your subscription is subject to an initial payment and recurring payments for an indefinite period, and you accept liability for all recurring payments. We can process recurring charges without further authorisation from you until you notify us that you wish to terminate your agreement or change your method of payment. Charges which have been incurred by you before we could reasonably act will not be affected by the giving of such notice.

2.3 The gift subscription plan to Eco Box is payable in full at the point of registration and will not renew automatically. If it is cancelled by you for any reason no refund will be given for any unused period of time.

Eco Box can choose to cancel your month to month subscription at any time without explanation.

2.4 Subscriptions to Eco Box are not transferable and cannot be sold or traded.

2.5 Those who subscribe to receive monthly subscription boxes from Eco Box will, in return for monthly payments, receive one of our boxes filled with a variety of 2-5 natural and eco beauty, household or lifestyle products direct to the address provided by you at registration on a monthly basis until such time that your agreement is cancelled either by yourself or by Original Way.

 

Price & Payments

3.1 The price of our monthly boxes will be as quoted on our website at any time. If at any time an incorrect price is quoted on our website we will rectify this as soon as possible. Persons who at such time have already subscribed to receive our monthly boxes shall be charged the price applicable on the date of despatch of the monthly box.

3.2 We can choose to change the price or delivery charge due for our monthly boxes at any time. If the price changes for any reason those persons who at that time have already subscribed to receive our monthly boxes shall be notified as soon as reasonably practicable and in any event not less than 14 days before the start of any month. They shall have the option to terminate their agreement immediately or if they do not cancel before the despatch of the next monthly box accept their liability at that new price.

3.3 Your payment will be collected on or after the first day of every month. Your box will be dispatched within the month that payment was taken.


3.4 Ownership of all boxes and the contents thereof will only pass once all payment including delivery charges has been received.

 

Delivery

4.1 Boxes can only be delivered to addresses within the United Kingdom of Great Britain and Northern Ireland, unless indicated otherwise on our Website.

4.2 We currently deliver our boxes to you by Royal Mail. Please note that delivery times within the UK are typically within 48 hours of the date of posting but this may vary due to stock availability, your delivery address and circumstances outside of our control which may impact delivery by the Royal Mail.

4.3 Original Way can choose to change our method of delivery at any time without prior notification.

4.4 Original Way will not be liable for any delays in the delivery of boxes. It is the responsibility of customers to report any lost boxes to the Royal Mail and us within 7 days of your expected delivery date. Failure to comply will result in no refund being made.

4.5 The risk of loss and title for our boxes pass to you from the time of delivery.

4.6 Should you change address it is your responsibility to update your address details in the relevant section of the website. You will be liable to pay for any boxes sent to the wrong address.


 

5 Cancellation & Termination of Subscription

5.1 You have a right to cancel your contract with us at any time from the date you subscribe to us until the date which falls 14 working days after the day your first box is delivered to you. If you do wish to exercise this right to cancel, you must contact us in writing. Your cancellation is effective from the date you send us your written confirmation and we will process your refund within 30 calendar days of this date. Refunds are made in the same form of payment originally used for purchase. If you cancel your contract with us and your box has already been delivered to you:

5.1.1 you must return the box and the goods therein as soon as reasonably practicable – we recommend that you return the goods to us by Royal Main Special Delivery (or an equivalent “signed for” delivery service)

5.1.2 Unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us, and

5.1.3 you have a legal obligation to keep the goods in your possession until such time as you return them to us and to take reasonable care of the goods while they are in your possession.

5.2 You can terminate your subscription to receive monthly boxes from us at any time subject to no cancellation fees.

5.3 Charges which have been received and products which have been dispatched before we could reasonably act upon termination will not be affected by the giving of such notice. If notice to terminate is received on or after the first day of any month, this notice will not affect the current month’s box and will only become effective from the next month’s box. You have the right to return any box you receive, which was processed before your termination became effective.

6. Returns

6.1 We carefully select the items which we include in our monthly subscription boxes. However should you be dissatisfied with any product you receive from us, please contact us using the details in the “Contact Us” section provided below.

6.2 Subject to your right to cancel, goods may be returned to us within the period of fourteen (14) calendar days from the date of delivery to you.

6.2.1 The Goods should be returned to us at the address provided via email communication at point of cancellation. We strongly recommend that you send the Goods by Royal Mail Special Delivery (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Goods which are lost in transit. Refunds will only be made to the card used to purchase the Goods.

7. OUR LIABILITY

7.1 Content, products and services provided in our boxes are provided by third parties and we may provide links to certain third party websites. We have little or no control over, and are not responsible for examining or evaluating the content or accuracy of any such third party products or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties. Links to other websites are provided solely as a convenience to you and you access such websites at your own risk.


7.2 Whilst we may display images of products included in our boxes on the Website, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the products; however, we cannot guarantee this. You should also note that images of the products on the Website may not be representative of the actual size of the products.


7.3 We reserve the right to alter the products or any relative specifications at any time. In such circumstances we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.

 

7.4 We will not be liable to you for any lack of performance, or the unavailability or failure of this website or our services or for any failure by us to comply with these Terms and Conditions where such failure arises from any cause reasonably beyond our control.

7.5 Nothing in the Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

7.6 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

7.7 We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

7.8.1 use of, or inability to use, the Website; or

7.8.2 use of or reliance on any content displayed on the Website.


 

7.9 Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


 

7.10 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

8. No Waiver

No delay or failure by us in exercising any of our rights under these terms and conditions will constitute a waiver of that right or any other rights under these terms and conditions.

9. Indemnity by You

You will be liable for any loss or liability arising from or in relation to any breach by you of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify Original Way for any such loss or liability.

10. Governing law and jurisdiction

The Terms of Use shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms of Use and/or any use of the Website shall be subject to the non- exclusive jurisdiction of the English Courts.

11. Contact Us

If you need to contact us for any reason, our contact details are as follows:

Email us at – Originalwayshop@gmail.com

Or use the Contact Us page on our website.